Refund Policy
Effective date: October 21, 2026
We want you to be happy with SoundWiz Pro. If it doesn't work for you, here is exactly how refunds work.
1. 14-Day Money-Back Guarantee
Purchases of the SoundWiz Pro one-time license are covered by a 14-day money-back guarantee from the date of purchase. The Free edition does not involve any payment, so no refunds apply to it.
2. How to Request a Refund
- Email support@sound2note.com with the subject "Refund request", including the email address used for the purchase and your order number (shown in the receipt from Creem).
- Alternatively, you can request a refund through the Creem customer portal linked in your receipt email.
- No explanation is required — but telling us what went wrong genuinely helps us improve.
3. Conditions
- Requests must be made within 14 days of the original purchase.
- One refund per customer per product. Repeated purchase-and-refund cycles may be declined.
- After a refund, your Pro license key is deactivated and the Software reverts to the Free edition.
4. Processing
Approved refunds are issued to the original payment method, typically within 5–10 business days. As Creem (creem.io) is the Merchant of Record for the sale, the refund is formally issued and settled by Creem; you may see the charge from Creem on your statement.
5. Statutory Rights
This policy does not limit mandatory statutory consumer rights in your country of residence. For customers in the EU/EEA and UK, statutory withdrawal rights may apply to digital content purchases; by downloading or activating the Pro license during the withdrawal period you may be asked to expressly consent to immediate performance, which can affect those rights.
6. Contact
Refund questions: support@sound2note.com